Refund Policy

This Refund Policy explains the general approach of Marvel Industrial Coatings LLC regarding refunds, returns, cancellations, products, equipment, services and training. Specific transactions may be governed by the applicable quotation, invoice, purchase order, sales agreement, manufacturer warranty or other written terms.

1. General Policy

Refund eligibility depends on the product or service, condition, shipment status, special-order status and applicable transaction terms.

2. Quote Requests

Submitting a quote request does not create a purchase and does not require payment.

3. Cancellation Before Processing

Customers may contact Marvel to request cancellation before processing. Cancellation is subject to confirmation.

4. Cancellation After Payment

Cancellation after payment may depend on whether an order has entered fulfillment, shipped, been specially ordered, or incurred third-party costs.

5. Product Returns

Returns may be available when permitted by applicable sales terms. Products may need to be unused, unopened, in original packaging and in resalable condition.

6. Special Orders

Custom, specially formulated, specially packaged or special-order products may not be cancellable or refundable after processing.

7. Equipment

Equipment returns may be subject to manufacturer requirements, restocking fees, shipping costs, inspection and applicable sales terms. Used, modified or damaged equipment may not qualify for a full refund.

8. Shipping Damage

Customers should document shipping damage and contact Marvel promptly. Photos and shipment information may be requested.

9. Incorrect Shipments

If an incorrect or incomplete shipment is received, contact Marvel with order information, product information and relevant photographs.

10. Defective Products

If a product appears defective, discontinue use where appropriate and contact Marvel. The issue may be reviewed under applicable manufacturer warranty or product terms.

11. Used Products

Opened, mixed, applied, contaminated or modified products may not be eligible for return.

12. Services

Services already performed may not be refundable unless otherwise agreed in writing.

13. Training

Training cancellations, rescheduling and refunds may be governed by registration-specific terms. Contact Marvel as early as possible.

14. Shipping / Restocking

Approved returns may be subject to shipping, handling, inspection or restocking charges where permitted.

15. Refund Method

Approved refunds will generally be issued using the original payment method where reasonably possible. Processing time depends on the payment provider.

16. No Automatic Refund

A refund request does not automatically guarantee a refund.

17. Product Performance

A refund is not automatically available simply because a customer expected a different coating result. Performance depends on substrate, preparation, environment, application, equipment, thickness, curing and other conditions.

18. Safety

Safety concerns should be handled according to applicable product labels, SDS documents, technical documentation and safety procedures.

19. Requesting a Refund

Include: name, company, order/invoice number if available, product/service, purchase date, reason, and supporting photos/documents where relevant.

20. Review

Marvel may request additional information and may coordinate with manufacturers, carriers or suppliers when appropriate.

21. Changes

This policy may be updated periodically.

22. Contact

See also: Terms & Conditions · Privacy Policy